Customer Care FAQ
- What are your Customer Care Hours?
- How can I find out if service is available in my area?
- How can I sign up?
- Is there a cost to me if the service is unavailable at the time of install?
- What happens if my equipment malfunctions or gets damaged?
- Who can I contact with general questions?
- Who do I contact if I have technical questions or need to report a service issue?
What are your Customer Care Hours?
Our Customer Care Team is available to answer your questions Monday to Friday, 8:00 am to 5:00 pm MST.
How can I find out if service is available in my area?
You can check our availability maps to view current and future serviceability areas or contact our Customer Care Team at 1-888-240-2224 option 2 for assistance.
How can I sign up?
After checking our availability maps, if you are within one of our service areas you will be able to sign up using our online form, or contact our Customer Care Team at 1-888-240-2224 option 2 for assistance.
Is there a cost to me if the service is unavailable at the time of install?
No. If our technician is unable to install and test the service to your satisfaction there will be no cost to you, and any deposit made will be refunded.
What happens if my equipment malfunctions or gets damaged?
We recommend purchasing the 3 year protection plan for your unit, with which we would replace your unit at no cost to you, no questions asked. If the protection plan is not in place, you will be required to purchase a replacement unit.
Who can I contact with general questions?
Our Customer Care Team is available by calling 1-888-240-2224 (Option 2) Monday to Friday, 8:00 am to 5:00 pm MST, or via email at info@cciwireless.ca or online chat to answer any questions you may have regarding our services.
Who do I contact if I have technical questions or need to report a service issue?
Please see our Technical Support FAQ page for more information or contact our Technical Support Team at 1-888-240-2224 option 1.
