Billing FAQ

What are the up front costs associated with my service?

The up front costs are the one-time cost of your CPE (Customer Premise Equipment), and the one-time cost for installation & activation of your service. A minimum deposit of $200.00 is required prior to installation. Click HERE for further details.

How and when will I be invoiced for my services?

We bill for our monthly services one month in advance. Our billing is completed electronically via email and comes in a format which you can print and save as needed.

What are the payment options?

1. Pre-authorized monthly withdrawal from bank account, Visa or MasterCard.
2. Call Customer Care @ (888) 240-2224 option 3 to pay over the phone using Visa or MasterCard.
3. Mail a Cheque to:
   CCI Wireless
   7640 - 8th Street N.E.
   Calgary, AB T2E 8X4
4.  NEW  Online Banking is now available. Please see the list below for current availability of this service by banking institution:
   1. RBC (Royal Bank)
   2. Scotiabank
   3. ATB (Alberta Treasury Branch)
   4. TD Bank
   5. CIBC
   6. BMO (Bank of Montreal)
   7. Certain Credit Unions - Please check with your branch

What are the late payment or NSF cheque charges?

A charge of $10 per NSF. You will have 10 days to pay the outstanding balance in full to ensure continuation of service. If you exceed the 10 days at $75 re-activation fee will be charged.

What if I wish to cancel my service?

• We require a minimum of 30 days notice for cancellation of any CCI Wireless Monthly Services.
• Hardware purchased is non-refunable and the balance of any hardware payment plan in place is due at the time of cancellation.
• Your home phone service is non-contracted and may be cancelled at any time with no termination fees.
• Internet Service on a month-to-month contract may be cancelled at any time after the 12 months of service with no termation fees. A cancellation charge of $75.00 is applied if service is cancelled within the first 12 months.
• Internet Service on a 3 Year Term: Termination fee is applied of $20.00 per month remaining on the term OR $250.00 maximum terminaton fee, whichever is less.

Account disputes

• Any and all account disputes must be made within 90 days of the original date.