Billing FAQ
- What are the up front costs associated with my service?
- How and when will I be invoiced for my services?
- What are the payment options?
- What are the late payment or NSF cheque charges?
- What if I wish to cancel my service?
What are the up front costs associated with my service?
The up front costs are the one-time cost of your CPE (Customer Premise Equipment), and the one-time cost for installation & activation of your service.
How and when will I be invoiced for my services?
We bill for our monthly services one month in advance. Our billing is completed electronically via email and comes in a format which you can print and save as needed. Access to invoices will also be available via our web portal.
What are the payment options?
Payment will be accepted via pre-authorized bank account or credit card (Visa or Master Card) withdrawal. We also accept payment by mailing in a cheque or calling Customer Care to process a one-time credit card transaction. Future online banking will be also be made available.
What are the late payment or NSF cheque charges?
A charge of $25 per NSF. You will have 10 days to pay the outstanding balance in full to ensure continuation of service. If you exceed the 10 days at $75 re-activation fee will be charged.
What if I wish to cancel my service?
Your phone service is contracted on a monthly basis. We require 30 days to cancel. If you paid installation charges, there is no cost to cancel with a 30 day notice. There are no refunds given for equipment purchased. If you have signed a 3 year contract to waive the installation costs, a prorated $20/month for the remaining months or $250 whichever is less will be levied. If you are on any payment plans for the hardware, you will be required to pay the remaining months in full.
